Cancellation Policy

• Sign in to your Sygmare account.
• Open Settings → Billing.
• Select Cancel subscription and confirm.

If you cannot access your account, email support@sygmare.com from the address registered on the account and we will process the cancellation for you.

Cancelling before the end of the 14-day trial means no payment is taken. Access continues until the trial end date.

Cancellation stops future renewals. Your plan stays active until the end of the period you already paid for, and no further charges are made after that date.

We send a cancellation confirmation by email. If you do not receive it, contact support@sygmare.com so we can verify the status of your subscription.

Your business data remains available for export while the paid period is still running. After the account becomes inactive, data is retained for a limited period so you can reactivate, and is then deleted. You can request immediate deletion at any time by emailing support@sygmare.com. As a rule, data is kept for 30 days after the account becomes inactive and is then deleted.

You can subscribe again at any time. If your data has not yet been deleted, your workspace is restored as it was; otherwise you start with a new workspace.

If you only need fewer features, you can move to a lower plan instead of cancelling. Downgrades take effect at the start of the next billing period.

Cancellation and refunds are separate. See the Refund Policy for when a payment can be returned.