Cancellation Policy

Email support@sygmare.com from the address registered on your Sygmare account. Include the optical-store name and request cancellation; we will verify the account and process the request.

The trial does not create an automatic charge. If you decide not to continue, no subscription payment is required.

For manually paid subscriptions, cancellation prevents further activation requests and your plan stays active until the end of the verified paid period. If recurring card billing is introduced later, cancellation will also stop future authorized renewals.

We confirm the processed cancellation by email. If you do not receive confirmation, contact support@sygmare.com so we can verify its status.

Your business data remains available for export while the paid period is still running. After the account becomes inactive, data is retained for a limited period so you can reactivate, and is then deleted. You can request immediate deletion at any time by emailing support@sygmare.com. As a rule, data is kept for 30 days after the account becomes inactive and is then deleted.

You can subscribe again at any time. If your data has not yet been deleted, your workspace is restored as it was; otherwise you start with a new workspace.

If you only need fewer features, you can move to a lower plan instead of cancelling. Downgrades take effect at the start of the next billing period.

Cancellation and refunds are separate. See the Refund Policy for when a payment can be returned.