Refund Policy

Every new Sygmare Optics account can use the service for 14 days at no cost. No automatic payment is taken during the trial. If you do not continue, there is nothing to refund.

If your first verified subscription payment has been activated and Sygmare Optics does not work for your business, contact support@sygmare.com within 14 days of that payment and we will refund it in full. This applies once per account.

Payments for a manually requested renewal are generally non-refundable once that period is activated. If a payment was verified in error or duplicated, contact support and we will review the case.

Duplicate charges, incorrect amounts and charges after a confirmed cancellation are always refunded in full once verified.

If the service is unavailable for an extended period due to a fault attributable to us, contact support. We will assess a proportional refund or a credit for the affected period.

• Partial periods after a mid-period cancellation, since access continues until the period ends.
• Periods already used beyond the refund window described above.
• Accounts suspended for breach of the Terms & Conditions.

Email support@sygmare.com from the address registered on the account, including the payment date and amount. We aim to reply within 2 business days. Approved refunds are coordinated through the method used for the verified transaction; processing times depend on the relevant bank or payment service.

This policy does not remove consumer rights that apply in your country. Where local law grants a broader right of withdrawal or a longer refund window, that right applies and takes precedence over this policy.